Refund & Cancellation Policy

At HSRP Assistance, we value our customers and strive to provide transparent policies regarding cancellations and refunds. Please review the following carefully:

1. Service Nature

We are an independent service provider offering booking assistance for High Security Registration Plates (HSRP). We are not a government authority or authorised vendor.

2. Cancellation Policy

Once your booking request is submitted and processing has started, cancellation may not be possible. Users are advised to review details carefully before submission.

3. Refund Eligibility

• If payment has been made but booking could not be processed due to technical issues from our side, a full refund will be provided.
• If incorrect details are submitted by the user (vehicle number, chassis number, etc.), we cannot be held responsible and refund may not be possible.
• Refund requests due to user change of mind will not be accepted once processing begins.

4. Refund Timeline

Approved refunds will be initiated within 7–10 working days. The time for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Non-Refundable Cases

No refunds will be entertained in the following cases:

• User provided incorrect or incomplete vehicle details.
• Delay caused by government/authorised vendor beyond our control.
• User failed to upload valid proof of payment.

6. Official Government Process Disclaimer

The final approval and issuance of HSRP are governed exclusively by authorised government entities or their vendors. This may affect timelines and outcomes beyond our control.

7. How to Request a Refund

To request a refund, please contact us at Contact Us or email support@hsrp-assist.com with your Order ID, payment proof, and registered details. Our support team will review and assist you further.

By using our services, you agree to this Refund & Cancellation Policy and acknowledge our role as an independent facilitator.